Branch Workforce Management - Answering the Critical Questions
Speaker: Jerry Silva, Founder, PG Silva Consulting, Jackie Hudson, Director of the Retail Banking Practice, Verint
This complimentary webcast brought to you by: Verint
Branch Workforce Management: Answering the Critical Questions
Alternative delivery channels have made it difficult for financial institutions to make smart choices about investments in established channels like the branch and call center. At the heart of this challenge is the role of customer-facing bank or credit union personnel e.g.,
In this webinar, industry expert Jerry Silva will answer some of the key questions banks should be asking themselves about their branch workforce management strategies. He will share three best practices that can help banks better leverage their branch workforce. Joining Jerry will be Jackie Hudson, Director of the Retail Banking Practice for Verint Systems, who will present a case study of a mid-sized bank who used these best practices to create an efficient and effective branch workforce.
Learn how Branch Workforce Management can help you:
-
Transition from a service-centric model to the more sales-centric model of tomorrow
-
Quickly align resources in newly acquired branches
-
Assess the impact of staffing changes on customer service and profitable constituents, such as small business customers
Registrants will receive a complimentary copy of PG Silva Consulting’s white paper, “Branch Workforce Management: Answering the Critical Questions.”
Branch Workforce Management - Answering the Critical Questions
Speaker: Jerry Silva, Founder, PG Silva Consulting, Jackie Hudson, Director of the Retail Banking Practice, Verint
This complimentary webcast brought to you by: Verint
Branch Workforce Management: Answering the Critical Questions
Alternative delivery channels have made it difficult for financial institutions to make smart choices about investments in established channels like the branch and call center. At the heart of this challenge is the role of customer-facing bank or credit union personnel e.g.,
In this webinar, industry expert Jerry Silva will answer some of the key questions banks should be asking themselves about their branch workforce management strategies. He will share three best practices that can help banks better leverage their branch workforce. Joining Jerry will be Jackie Hudson, Director of the Retail Banking Practice for Verint Systems, who will present a case study of a mid-sized bank who used these best practices to create an efficient and effective branch workforce.
Learn how Branch Workforce Management can help you:
-
Transition from a service-centric model to the more sales-centric model of tomorrow
-
Quickly align resources in newly acquired branches
-
Assess the impact of staffing changes on customer service and profitable constituents, such as small business customers
Registrants will receive a complimentary copy of PG Silva Consulting’s white paper, “Branch Workforce Management: Answering the Critical Questions.”